Open edX: Common Errors
25 Sep 2014

I’ve got Internal Server Error when accessing the production server (LMS)

Check /edx/var/log/lms/edx.log for the reason.

Fixing common error messages

(c/o [https://groups.google.com/forum/#!topic/openedx-ops/bk4dvZRH1dk])

from analyticsclient.exceptions import ClientError
ImportError: No module named exceptions

To fix, roll back to an old release version (in this case, v0.1.0):

sudo -u edxapp bash
source /edx/app/edxapp/venvs/edxapp/bin/activate
pip uninstall edx-analytics-api-client
pip install -e git+https://github.com/edx/edx-analytics-data-api-client.git@0.1.0#egg=edx-analytics-data-api-client

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